Shipping Information
NEW ZEALAND
$9.50 flat rate courier tracked shipping (1-3 working days) on orders under $150.
Please allow extra days for delivery to rural addresses.
We do not ship to PO Boxes. Please provide a physical address during checkout.
DUNEDIN CLICK & COLLECT
Pick up available at 19B Portsmouth Drive, Dunedin.
Collection hours: 12pm - 3pm, Mon - Fri.
We will email you to let you know your order is ready for pick up.
Please bring your order confirmation email.
AUSTRALIA
FREE shipping on all orders over $150.
$14.95 NZD flat rate for Standard Shipping Semi-Tracked* (8-16 working days).
$18.95 NZD flat rate for International Courier Tracked (8-12 working days).
$29.95 NZD flat rate for International Express Tracked (4-6 working days).
Oversized shipping charges may apply to large orders.
Any customs or duty charges are at the buyer's expense.
SHIPPING INFO FOR NON - MOD & TOD PRODUCTS
Please note: Items from brands other than MOD & TOD may take approximately 1–7 working days to ship, depending on stock availability. For specific shipping times, please refer to the individual product pages.
SHIPPING DELAYS
Once your order has been shipped, MOD & TOD can accept no responsibility for delivery delays caused by an event (including but not limited to COVID-19 related delays) which is beyond our reasonable control or foresight.
INCORRECT SHIPPING ADDRESS
If you have provided an incorrect shipping address at checkout, please let us know as soon as possible by emailing us at hello@modandtod.com
We can easily change the address for you only if your package hasn't been dispatched to our couriers. This means if you've already received your tracking number before you've advised us of the error, we won't be able to make any changes. If this happens, please contact your local courier depot and request an address change.
Please note that we are unable to recover your items, send replacements, or provide refunds if it has been delivered to the incorrect address (provided by the customer).
If your parcel has been returned to us by the couriers, additional shipping charges will apply for the parcel to be redirected to your new address.
*SEMI-TRACKED SHIPPING POLICY
What is Semi-Tracked Shipping?
Semi-tracked shipping provides limited tracking visibility. In most cases, tracking updates will be available while your parcel is within New Zealand but may stop updating once it leaves the country or reaches the destination postal network (e.g., Australia Post).
Important Notice Regarding Liability:
- While we do our best to ensure every parcel reaches its destination safely, Mod & Tod is not liable for parcels lost or delayed when semi-tracked shipping is selected.
- By choosing a semi-tracked option at checkout, you acknowledge that you accept the risk of limited tracking and delivery confirmation.
- If a parcel goes missing in transit and semi-tracked shipping was selected, we are not able to offer refunds or replacements.
- For full peace of mind, we strongly recommend selecting a fully tracked shipping method at checkout.
PRE-ORDER POLICY
Some items available on our website are pre-orders. This means the product is not currently in stock but is available for purchase in advance.
If an item is a pre-order, this will be clearly stated on the product page, along with the expected shipping date. Please note that this date is an estimate and may be subject to change due to manufacturing or shipping delays outside of our control.
All items in your order will be shipped together once the pre-order item is back in stock.
If you would prefer to have the in-stock items shipped first, please contact us at hello@modandtod.com. Additional shipping charges may apply for split shipments.
We appreciate your patience and understanding when placing a pre-order with us!