Returns & Exchanges
You can return an item purchased, for exchange or store credit within 14 days of receiving your item.
You must return goods to us within 14 days of us replying to your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it (the item must be in brand new condition, unwashed and unworn). It must also be in the original packaging.
To return your product, please contact us here with your details, order number and reason for return.
Customer will be responsible for all shipping charges associated with the return and exchange. We recommend sending the item via tracked courier to ensure that your parcel does not go missing. Mod & Tod is not liable for any missing returns and we can only process your return once the item has been received back into our warehouse.
Depending on where you live, the time it may take for your exchanged product to reach us may vary.
Sale items are not returnable, and not refundable.
Silicone feeding items, skincare, and wellbeing items such as The Nude Alchemist are not returnable or refundable due to hygiene reasons unless due to product fault.
RETURNS - Wall Prints:
Once your order has been dispatched, we do not allow returns if you have changed your mind about the product you have chosen.
FAULTS
At Mod & Tod, we are committed to providing you with high-quality products that you and your little ones will love. Every item is carefully checked before it leaves our hands, but in the rare case that something isn’t quite right, we’ll do everything we can to make it right for you.
If you receive a product that is faulty, damaged, or doesn’t meet acceptable quality standards, please get in touch with us as soon as possible. Under the New Zealand Consumer Guarantees Act 1993, you are entitled to a remedy — this may be a repair, replacement, or refund — if a product is found to be faulty, not as described, or not fit for purpose.
Faults may include manufacturing defects, material or stitching failures not caused by wear and tear, or products that don’t match their description or function as expected. To report a fault, please contact us at hello@modandtod.com with your order number, a brief description of the issue, and clear photos of the fault.
Once we’ve reviewed the information provided and confirmed the fault, we’ll offer a suitable solution. This may be a replacement (if the item is still in stock), a repair (if appropriate), or a full refund — including original shipping costs where the product is confirmed to be faulty. You will not be required to cover return shipping costs for any item that is confirmed to have a fault.
If we do need the product returned for assessment or documentation purposes, we’ll provide clear instructions and, for New Zealand-based customers, a prepaid return label. Once the item is received and inspected, we will process your refund or send out your replacement promptly.
Please note that general wear and tear, damage caused by misuse, or issues arising from not following care instructions are not considered faults. We also do not accept returns for items that have been altered or modified after purchase.
FAULTS - Wall Prints:
We do our best to ensure that all items are securely packaged before sending, and all prints are sent flat with backing boards and strong board mailers to minimise any chances of being bent or damaged in transit.
However, if you have any genuine issues upon receiving your order please contact us as soon as possible within 3 days, so that we can do our best to resolve the issue for you.
If your order has arrived damaged then you MUST ensure that you keep ALL original packaging, including the courier bag that it was delivered in. We cannot replace or claim for damaged prints without everything being accounted for.
Unfortunately we are unable to replace damaged prints that cannot be reclaimed from the courier carrier through damages.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund except in the case of a manufacturing defect or a shipment mistake on our part.
For products that were eligible for free shipping, we reserve the right to deduct our shipping costs from any refund due.
If you are returning an item due to change of mind or change in circumstances (for example you're unable to pay customs duty or fees in your country), we will refund you in the form of a credit note excluding shipping costs.
Any refunds/returns made for orders placed using Laybuy/Afterpay will incur a 5% fee which are non-refundable fees charged by the payment provider to us.