NEW ZEALAND UPDATE 

Minor delays expected in some areas.

For Post Haste Network Status, click here.

For NZ Post Network Status, click here.

AUSTRALIA UPDATE 

Our couriers are currently experiencing delivery delays of up to 3-6 weeks depending on your location. This is a result of COVID-19 (limited flights, government restrictions, and increased parcel volumes etc), and the busy holiday season. For more information please see https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

and https://www.nzpost.co.nz/contact-support/international-delivery-updates

As of 24 March, flooding and extreme weather conditions across NSW and Queensland have also been causing significant delays. For more information, please see https://auspost.com.au/service-updates/domestic-service-updates/queensland-flooding

Tracking information may also be delayed as Australia Post are experiencing backlogs at their mail facilities. This is due to a large volume of parcels requiring manual processing at customs and at mail facilities.

It is also common for tracking information to show your parcel being stuck in "international departure" or "in transit" for long periods of time. This is due to limited flights between NZ and Australia. The tracking will be updated once your parcel has been scanned as processed by customs and by Australia Post on arrival to Australia. 

If you have any questions, feel free to contact us here.

If you need your order urgently, we offer DHL Express and eParcel Express shipping. Shipping time is 2-6 working days. This express service IS NOT affected by COVID-19 delays.

REST OF WORLD UPDATE 

Due to the wide spread of COVID-19 globally, our couriers are experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time.

For more information, please refer to https://www.nzpost.co.nz/contact-support/international-delivery-updates

If you have any questions, feel free to contact us here.

Thank you for your patience and stay safe!

Track your order

Once you receive your shipping confirmation email you can track your order by clicking the link in the email or by logging into your account.

Shipping & delivery policy

​Once your order has been shipped, MOD & TOD can accept no responsibility for delivery delays caused by any event which is beyond our reasonable control or foresight.