NEW ZEALAND UPDATE - 22 JANUARY 2022

There are no delivery delays to report.

AUSTRALIA UPDATE - 18 DECEMBER 2021

Our couriers are currently experiencing delivery delays of up to 3-6 weeks depending on your location. This is a result of COVID-19 (limited flights, government restrictions, and increased parcel volumes etc), and the busy holiday season. For more information please see https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

and https://www.nzpost.co.nz/contact-support/international-delivery-updates

Tracking information may also be delayed as Australia Post are experiencing backlogs at their mail facilities. This is due to a large volume of parcels requiring manual processing at customs and at mail facilities.

It is also common for tracking information to show your parcel being stuck in "international departure" or "in transit" for long periods of time. This is due to limited flights between NZ and Australia. The tracking will be updated once your parcel has been scanned as processed by customs and by Australia Post on arrival to Australia. 

If you have any questions, feel free to contact us here.

If you need your order urgently, we offer DHL Express shipping at a flat rate of $30 NZD. Shipping time is 2-6 working days. This express service IS NOT affected by COVID-19 delays.

REST OF WORLD UPDATE 19 AUGUST 2021

Due to the wide spread of COVID-19 globally, our couriers are experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time.

For more information, please refer to https://www.nzpost.co.nz/contact-support/international-delivery-updates

If you have any questions, feel free to contact us here.

Thank you for your patience and stay safe!

Track your order

Once you receive your shipping confirmation email you can track your order by clicking the link in the email or by logging into your account.

Shipping & delivery policy

​Once your order has been shipped, Mod & Tod can accept no responsibility for delivery delays caused by any event which is out of our reasonable control or foresight.