Our couriers are currently experiencing delivery delays of up to 3-4 weeks depending on your location. This is a result of COVID-19 (limited flights, government restrictions, and reduced staff). Sydney is currently experiencing border clearance delays due to staff shortages.

For more information please see


It is common for tracking information to show your parcel being stuck in "international departure" or "in transit" for long periods of time. This is due to limited flights between NZ and Australia. The tracking will be updated once your parcel has been scanned as processed by customs and by Australia Post on arrival to Australia. 

If you have any questions, feel free to contact us here.

If you need your order urgently, we offer DHL Express and eParcel Express shipping. Shipping time is approx. 2-6 working days. This express service IS NOT affected by COVID-19 delays.


Due to the wide spread of COVID-19 globally, our couriers are experiencing major international delivery delays due to insufficient airfreight capacity and government restrictions. We expect this to continue for some time.

For more information, please refer to

If you have any questions, feel free to contact us here.

Thank you for your patience and stay safe!

Track your order

Once you receive your shipping confirmation email you can track your order by clicking the link in the email or by logging into your account.

Shipping & delivery policy

​Once your order has been shipped, MOD & TOD can accept no responsibility for delivery delays caused by any event which is beyond our reasonable control or foresight.